Terms for merchants

Free access and the AI allowance

Karbaar is free for now. Before any charge, we will give at least 30 days’ notice and ask for your explicit opt-in. You will not be charged unless you opt in.

Each shop has a monthly AI allowance. When it is used up, AI drafts pause until the allowance is available again. You can continue manual replies, catalog work and orders.

You approve every AI reply

Sowdagor AI suggests drafts. A person on your team approves every AI reply before it is sent to a customer. Check accuracy, prices and stock. You are responsible for the messages you approve and the orders you accept.

Your customers’ data

You must have the right to share customer data with us and message your customers. We handle their data on your behalf under the privacy policy. When a returning customer first writes after connection, we may import up to 90 days and at most 50 earlier Messenger messages with your Page.

Processing data for your shop

You are the controller of your customers’ and shoppers’ data; Karbaar is your processor. We process it only to run your shop as you use the product. We keep it secure, with staff access limited, time-bound and audited.

Our sub-processors are listed in the privacy policy. We will email you at least 14 days before adding a sub-processor.

You authorise Karbaar to handle shopper erasure requests on your behalf. Pass any request you receive to info@ongkurtech.com within 7 days. We apply the erasure process, retention periods and unfinished-order rules in the privacy policy.

We will tell you without undue delay, and within 72 hours of confirming it, of a data breach affecting your shop’s data, so you can notify the National Data Management Authority.

You must have the right to share the data with us. You are responsible for your shop’s own Meta Pixel and Conversions API use and for meeting your business record-keeping duties. Keep the records you need, using the CSV export before closing your account.

Responsible use

• Follow Meta’s rules for Pages and Messenger, including messaging permissions and reply windows.
• Use the service for your own lawful business. Keep your account credentials safe and your shop information accurate.
• Do not access another merchant’s data, send unlawful content or disrupt the service.

Ending an account and suspension

You may end your account by writing to info@ongkurtech.com. Staff handle closure and deletion manually within 30 days of your request. Customers can also write to info@ongkurtech.com for personal-data deletion within 30 days; retained order records are anonymised as described in the privacy policy.

We may suspend or end access for breaches of these terms or Meta’s rules. Removing the app in Facebook disconnects the Page and stops all use of its access.

Availability and liability

We take reasonable care to run the service, but do not guarantee uninterrupted availability or error-free AI drafts. Keep appropriate copies of your business records. To the extent permitted by applicable law, the operator is not liable for indirect loss, lost profits or lost sales arising from use of the service. Nothing in these terms excludes liability that cannot legally be excluded.

Governing law and changes

These terms are governed by the laws of Bangladesh, subject to mandatory rights under applicable law. Disputes are subject to the jurisdiction of the competent courts of Bangladesh.

We notify merchants of changes by email and in the dashboard and update the date above. Any future charge still requires at least 30 days’ notice and your explicit opt-in.